Accountability framework
Rules that constrain our own work.
Public rules define how Certiqual protects impartiality, responds to concerns, controls its marks and manages recognition status.
Impartiality
How assessment, advisory work and recognition decisions are kept structurally separate.
Conflicts of interest
Identification, disclosure, review and control of actual or perceived conflicts.
Complaints
A documented route for concerns about Certiqual or a recognised subject.
Appeals
Independent reconsideration of an assessment or recognition decision.
Use of Certiqual marks
Rules preventing marks and badges from overstating the approved scope.
Suspension and withdrawal
Status changes, public notices and consequences for marks and certificates.
Confidentiality
Protection of non-public assessment evidence and controlled disclosure.
Data protection
Data minimisation, lawful processing, retention and individual rights.
Artificial intelligence
Responsible, reviewable and proportionate use of AI in quality processes.
Accessibility
Commitment to accessible information, services and assessment arrangements.